Frequently Asked Questions
Everything you need to know about shopping with VAPO NZ
How long does shipping take within New Zealand?
We offer fast nationwide shipping. Orders placed before 2pm on weekdays are typically dispatched the same day, with delivery usually taking 1-3 business days depending on your location.
What is your return policy for faulty products?
We stand by the quality of our products. If you receive a faulty item, please contact our support team within 14 days of receipt to arrange a replacement or refund under our warranty terms.
Do I need to provide ID to purchase from VAPO?
Yes, as a responsible retailer, we require age verification for all purchases. You must be 18 years or older to buy from our store, and ID may be requested at checkout or upon delivery.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as convenient buy-now-pay-later options like Afterpay and Laybuy for interest-free installments.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking link so you can monitor your package's journey to your door.
Do you offer international shipping?
While we primarily serve New Zealand, we do offer shipping to select international locations. Please check our shipping page for a full list of supported countries and associated costs.