Returns & Exchanges
At VAPO NZ, we want you to be completely satisfied with your purchase, which is why we offer a comprehensive return policy for faulty items and unused products within 14 days of delivery. Our goal is to ensure a seamless experience while maintaining the highest standards of hygiene and safety for all our customers.
Contact Support
Reach out to our customer service team via email or our online contact form to initiate your return request and receive a Return Merchandise Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all accessories and manuals are included to prevent damage during transit back to our facility.
Ship the Item
Affix the provided shipping label or send the package to our Auckland warehouse using a tracked courier service to ensure proof of delivery.
Inspection and Refund
Once our technicians verify the condition or fault of the item, we will process your refund, store credit, or replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing